Rich Casino - 賞金の出金が遅延しています。

I have attempted 3 times now to withdraw my winings and everytime I request my withdraw rich casino declines it after 5 days processing and gives me bull crap excuses like you have uploaded a bank statement so I did that and requested it again then another 5 days have gone by and they have declined it again now they are say I have to sign this voucher thing witch I did and sent it back with my I'd and picture of bank card now they are saying that are not accepting it because it's digitaly signed .mind you my account is verified with all I'd 8 just feel like they are not wanting to give my winnings

Dear kaisersammijo16,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No I have been verified and they keep declining my withdrawal with different excuses

Thank you for your reply, kaisersammijo16. Have you made any successful withdrawals before? How many withdrawal requests have been declined so far? Have you accumulated your winnings with or without an active bonus, please?

If there is any relevant information between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here. Thank you in advance.

I have tried three time I signed the voucher they sent me and all my id plus I have been verified as well this is just becoming ridiculous

Could you please confirm that you have provided the requested proof of ownership of the payment method (a screenshot of your e-wallet or a bank statement)?

kaisersammijo16, please note that you have not answered my last question. Could you please get back to it?

Dear kaisersammijo16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't access anything they have closed my account and I didn't receive my winnings

Please note that you still have not answered my last question. Have provided the requested proof of ownership of the payment method (a screenshot of your e-wallet or a bank statement)?

Dear kaisersammijo16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.