RingMaster Casino - プレイヤーが自分のアカウントを確認するのに苦労しています。

I have been waiting for about 2 years now to be paid. I have submitted my documents about 6 times and they kept telling they did not receive them. However, each time I submit them I receive a confirming number with a ref number, finally the last time I was told it was in process, now when I sign in I am sent to play for fun with a fun balance of 250.00, no access to the real account, while my real balance is not highlighted, it is in darken color and I cannot access it, nor make a withdrawal request.

Dear Rose,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the casino website and we have closed this casino in our system due to players not being able to play with real money https://www.ringmastercasino.com/terms-and-conditions.php:

"Playing on Ringmaster Casino is for entertainment purposes only. Ringmaster Casino does not require real money deposits to play any games or to qualify for any giveaway. By playing with Ringmaster Casino, you acknowledge that you do not find anything unfair, offensive or objectionable with the website or any of the material contained wherein."

Have you accumulated your winnings with or without an active bonus? Did you manage to make any deposits?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Rose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.