RioBet Casino - プレイヤーの入金がカジノによって遅れています。

Dear Szabolcs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Do I understand correctly that you have made successful deposits into this casino via Skrill before?
• Could you please forward me the communication between you and Skrill support? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina ! I sent you an email !

"Skrill has successfully processed your transaction. If the merchant does not deliver the goods or services you purchased, it may be because the money you transferred has still not been credited to your account on the merchant's website. We recommend that you contact the merchant directly for more information on the status of your payment."

I have paid several times through Skrill, never had a problem..

Ribobet only wrote that we have to wait for a reply from the finance department .

but 6 days ago ?

I received the money today!!! Thank you

Dear Szabolcs,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru