RioBet Casino - プレイヤーの撤退が遅れています。

Withdrawal delayed for over 24 hours. I spoke with support, and they told me it would be processed. When I asked when, they said I should wait and that there was no specific timeframe. My account is already verified.

saque atrasado mais de 24 horas falei com o suporte eles disseram que ele iria ser entregue e após eu perguntar quando seria disseram que era pra eu aguardar e que não tinha um prazo certo, conta ja esta verificada

Dear filipebiel201,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

good morning they canceled my withdrawal, i'm making another one

bom dia eles cancelaram o meu saque, estou a fazer outro

my account has already been through kyc

minha conta ja passou pelo kyc

Dear filipebiel201, could you please let me know when exactly you requested the new withdrawal?

Did you use the same payment method for the withdrawal as you did for the deposit?

I've already managed to withdraw

ja consegui sacar

Dear filipebiel201,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru