RoboCat Casino - プレイヤーが賞金を受け取れずにいます。

I submitted a withdrawal for 500euro on 21/12/2024 and have received an email today to inform me my withdrawal was cancelled.

I immediately contacted a live agent to obtain a reasom as to why it had been cancelled.

I was not given a reason but instead told to just try the withdrawal again.

This is not good enough and I'm aware of many other customers of this casino experiencing the same issue.

Please help.

Dear SamM85191,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.