RoboCat Casino - プレイヤーが賞金を受け取れずにいます。

I have applied for withdrawal since Sunday 16/3/25

How much is €140 a small withdrawal compared to...

When I first chatted with them, they told me that withdrawals only take three days.

Today is the 5th day for me and I still haven't received my money...

When I enter the live chat, all their representatives give the same excuses...

To be patient

I tell them to connect me with their financial department and they tell me to send an email, which I did, but I didn't even get a response there...

Έχω κάνει αίτηση για ανάληψη από την Κυριακή 16/3/25

Πόσο 140€ μια μικρή ανάληψη σχετικά...

Στην αρχή που μίλησα μέσω τσατ μαζί τους μου είπαν ότι οι αναλήψεις κρατάνε μόνο τρεις μέρες

Εμένα σήμερα έχει φτάσει στην 5 μέρα και δεν έχω λάβει ακόμα τα χρήματα μου...

Όταν μπαίνω στο live chat λένε τις ίδιες δικαιολογίες όλοι οι εκπρόσωποι τους...

Να κάνω υπομονή

Τους λέω να με συνδέσουν με το οικονομικό τους τμήμα και μου απαντάνε να στείλω email το οποίο έστειλα αλλά εκεί δεν έλαβα καν απάντηση...

Dear giorgos21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.