RoboCat Casino - プレイヤーの撤退が遅れています。

Hello, I've been trying to make withdrawals since February 18th. I've won around 32,000 EUR (without a bonus or free spins). The casino hasn't done anything to date and support isn't helping me either.

Hallo, ich versuche seit 18.02 Auszahlungen vorzunehmen. Ich habe ca. 32000 EUR gewonnen. ( ohne Bonus oder Freispielen). Das Casino hat bis heute nichts unternommen und der Support hilft mir auch nicht weiter.

Dear muellerdenis1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of your withdrawal request with the status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, thank you for your help. So far I have only made deposits (around 1000 EUR), I have not received any withdrawals. The casino has not yet carried out a KYC check, I cannot do it manually, the site says "no verification is necessary at the moment".

I am unable to upload the screenshots. Can I please send you the images via email?

Hallo, danke für Ihre Hilfe. Ich habe bisher nur Einzahlungen vorgenommen (ca 1000 EUR), Auszahlungen habe ich bisher nicht erhalten. Es erfolgte noch keine kyc Prüfung durch das Casino, manuell kann ich das nicht machen, auf der Seite steht „es ist zur Zeit keine Verifizierung notwendig".

Das Hochladen der Screenshots geht nicht, kann ich Ihnen die Bilder bitte per email schicken?

I sent everything by email

Ich habe alles per Mail geschickt

Thanks for your reply.

I apologize for not replying sooner.

Kindly forward the relevant information to my email at tomas@casino.guru

I sent the email

Ich habe die email geschickt

Robocat does not have a license!

Robocat besitzt keine Lizenz!

Dear muellerdenis1984,

Based on the information available to us the casino is licensed under Anjouan Gaming.

We provide information regarding every casino's license status to the best of our knowledge in our casino reviews here:

I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

The casino processed the withdrawal request on March 17th. This complaint has therefore been resolved. The withdrawal period was 6 weeks.

Das Casino hat die Auszahlungsanfrage am 17.03 bearbeitet am MfG ausgeführt. Diese Beschwerde hat sich somit erledigt. Auszahlungsdauer war 6 Wochen

Yesterday, the casino blocked my account and canceled all pending withdrawals. An email address unknown to me was added to my account yesterday. I was able to change my password. I reported this to the casino immediately. We'll see how this plays out.

Gestern hat das Casino mein Konto gesperrt und alles ausstehenden Auszahlungen storniert. In meinem Account wurde gestern eine mir fremde Mail Adresse hinterlegt. Mein Passwort konnte ich noch ändern. ich hatte das dem Casino sofort gemeldet. Mal sehen wie das weitergeht.

Dear muellerdenis1984,

I'm Kubo, and I will be taking care of your complaint from now on.

Do I understand correctly, that you have successfully withdrawn the full amount of €32,000, which has been followed by the blocking of your account?

Thank you.

Hello. No, I received two payouts of 500 each. After that, a different email address was registered, and my account was blocked. I immediately notified support so I didn't change my email address.

Guten Tag. Nein ich habe 2 Auszahlungen a 500 erhalten. Danach wurde eine fremde email Adresse hinterlegt und mein Konto gesperrt. Ich hab den Support sofort mitgeteilt damit ich meine email nicht geändert habe.

The casino is now verifying my account. I've sent them all the necessary information.

Das Casino überprüft jetzt mein Konto. Ich habe alle notwendigen Daten hingeschickt.

Good day.

I submitted this case to the licensor. A lawyer was immediately assigned to assist me.

Guten Tag.

Ich habe diesen Fall am Lizenzgeber abgegeben. Es wurde mir sofort ein Anwalt zur Seite gestellt.

Dear muellerdenis1984,

Could you please forward me the email from the Anjouan Gaming Licensing Authority confirming the receipt of your complaint? Kindly send it to my email address at jakub.m@casino.guru.

Thank you.

Dear muellerdenis1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.