RoboCat Casino - プレイヤーの撤退が遅れています。

I had a payment on February 18, 2025, for 160,000 HUF. The next day, I did another withdrawal with the same amount, and since then, I haven’t received anything, which has been almost a month now. The website states that it should take 3 days, and I still haven’t received any proper information from them. So I have 320.000 HUF in the system... I would appreciate your help with this!"

Dear MrLovalova,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear MrLovalova,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.