RoboCat Casino - 当該プレイヤーは出金が遅れていると考えています。

I won €1900 in this casino, €1500 was paid out within 3 working days, but I have been waiting for the remaining €400 since February 15, 2025.

Ich habe in diesem Casino 1900€ Euro gewonnen 1500€ wurden bereits innerhalb 3 Werktage ausgezahlt doch auf den Rest von 400€ warte ich nun seit dem 15.2.2025.

Dear thornawrocki1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear thornawrocki1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, no I have not received my payment. It has been pending processing since February 15th and nothing has happened.

Hallo nein ich haber meine Auszahlung nicht erhalten sie steht seit dem 15.2 in Bearbeitung und es ist nichts passiert.

Thank you thornawrocki1 for all the information provided. I will now forward your complaint to my colleague Martina (martina.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear thornawrocki1,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that part of your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite RoboCat Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you very much, I hope something happens soon, thank you

Vielen Dank ich hoffe das da langsam mal was passiert danke

I certainly hope so too

Got my money

Habe mein Geld bekommen

Dear thornawrocki1,

That´s GREAT!

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru