RoboCat Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello

I am waiting for 500 euros from RoboCat. On March 2, 2025, I requested the amount of 500 euros and it is still being processed.

I wrote to support twice but didn't get a response. Live chat can't help either.

What should I do???

Hallo

ich warte auf 500 Euro von RoboCat . Am 2.3.2025 habe ich den Betrag von 500 Euro beantragt und er ist immer noch in der Bearbeitung.

Ich habe dem Support 2x geschrieben aber keine Antwort erhalten. Der Live Chat kann auch nicht helfen.

Was soll ich machen???

Dear Uschi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello ,

I have won and cashed out at this casino several times.

That's why I don't understand the problem that the casino hasn't even processed my withdrawal request. I find it very strange.

Hallo ,

ich habe bei diesem Casino schon öfter was gewonnen und ausgezahlt bekommen.

Darum verstehe ich jetzt dieses Problem nicht das das Casino noch nicht mal meinen Antrag auf Auszahlung bearbeitet. Ich finde es sehr komisch.

Dear Uschi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Unfortunately, I haven't received my 500 euros. I've contacted the chat almost daily...always with the excuse that it would be processed immediately. So far, nothing has happened.

Hallo,

leider habe ich meine 500 Euro nicht erhalten. Ich habe den Chat fast täglich kontaktiert ...immer mit der Ausrede das es sofort bearbeitet wird. Bis jetzt ist nichts passiert.

Thank you Uschi for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Uschi,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite RoboCat Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Jana,

thank you very much for your support.

Hallo Jana,

vielen dank für die Unterstützung.

HELLO JANA

The 500 euros have just been transferred to me...thank you very much for your help

HALLO JANA

Gerade wurden mir die 500 Euro überwiesen...vielen vielen lieben Dank für eure Hilfe

Dear Uschi,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana Kopecká

Casino.Guru