Roby Casino - プレイヤーの撤退が遅れています。

Hello, 7 days ago I requested a withdrawal, uploaded documents for verification, and have not received any response from the casino. No confirmation of withdrawal, nothing at all. In the chat, they said it takes 3 days to process, but that time has passed. The money is still in the account ready for withdrawal, without any processing.

Hallo vor 7 Tagen wurde eine Auszahlung beantragt Dokumente zur verifizieren hochgeladen und ich erhalte keine Reaktion des casinos keine Auszahlungsbestätigung gar nix im Chat wird gesagt 3 Tage bearbeitungszeit diese ist abgelaufen das geld steht immer noch im konto zur Auszahlung ohne bearbeitung

Hello Damaca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Roby Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, I played without a bonus, it was not necessary to upload documents so far, I still sent it by email, ID and the payments, the casino and I last wrote on 04.10, it was said that it would be ready soon but nothing changed in the payment history

Hallo ich habe ohne bonus gespielt es war bislang nicht notwendig Dokumente hochzuladen habe es trotzdem per Email zugesandt ausweis und die Zahlungen das casino und ich haben letztmalig am 04.10 geschrieben es wurde gesagt wird bald soweit sein aber es ändert sich nichts im Auszshlungsverlauf

Dear Damaca,

As mentioned earlier, withdrawals typically take up to 14 days to process. Please keep us updated if it takes longer or if there are any changes to your request.

Best regards,

Nick

Dear Damaca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.