Rocket Spin Casino - プレイヤーの賞金が不当に没収されました。

Used 10 free spins from a RCP points prize which is points made from me needed to deposit and play so its not like a loyalty bonus as such,

I wagered the winnings managed to go from only a couple $ to $1000, started the withdrawal process and after 2.5 days it got rejected, told that the maximum win from that is $75aud and I cannot withdraw anymore than that and if I play with it again and try to withdraw it that will also be confiscated,

I would understand If I tried to withdraw 1000 before that bonus was wagered or if the system didn't take the amount off the winnings when the wager completed but I went from a small $ to the 1000 after already wagering the bonus, and even if I was ok with the 75 only I cannot even withdraw that as the minimum I can withdraw is 100.

I've played at a lot of casinos and it is the only one to take away funds from a bonus that had been wagered and was from rcp points. It's a bit of a scam.

Hello Doigy1110,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.

• Is your account verified and if yes, since when exactly?
• How much was your balance when you finished the bonus wagering requirements?
• Was your balance converted to real money once the wagering was done?

Looking forward to your answer.

Regards,

Nick