Rocket Spin Casino - プレイヤーの賞金は没収されました。

I have made eight attempts to withdraw funds from my Rocketspin account, with each request being rejected for a new reason.

After my 6th attempt I did not hear anything for 3 days, only to be informed that my winnings were being confiscated due to the T&Cs of a bonus I recieved.

I then attempted to withdraw the modified balance of $250, which has now been rejected twice as I did not state Miss in my name, even after changing this I recieved the same cancellation email.

Dear beccraft135,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that your winnings were capped because you played with a bonus that had a maximum cashout limit?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina