Rocketpot Casino - プレイヤーのアカウントへのアクセスが遅延します。

Hi guys,

need some help here

deposited around 3k and won 33k , have had the account for 2+ years

i live in india, small withdrawals have come but account is not accessible

i have tried to contact support with no response within 30 hours

how do i proceed from here

Hi guys

a little

update for you. - been 48 hours

discord support says that they have contacted me for KYC but i have had no such emails ,

no reply for support after 6 emails

i have attached a few photos as multiple people have said the same thing and or facing the same issues

Hey guys a update

got a email for KYC on 11.01.2025

Just sent the relevant documents on 11.01.2025

Regards

Abdul ***

Update

no response from rocketpot yet

several emails and chat messages sent with no avail for 3 days

kindest regards

Abdul ****

Dear Moses212,

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Which documents have you provided to the casino? With what result?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi ,

i have been a player since 2020

My account has been blocked because i have won 50k plus and they have request KYC after 4 years.

i have provided them with the documents asked

a selfie with my National ID (front and back)

photo of that ID with all 4 corners visable

photo of another ID with a selfie

and All four corners visible ( Indian election ID)

ALL 3 also show my address

and a poll card downloaded within 3 months confirming all my details , photo address etc.

(NOTE ALL 3 FORMS OF ID SHOW MY NAME ADDRESS PHOTO DOB AND I HAVE SENT A SELFIE HOLDING THE FRONT AND BACK OF 2 OF THOSE 3 FORMS OF ID)

they have now asked for more documentation with no reason for rejection.

currently i am getting more documents with no understanding why.

as i have submitted all required and do not understand why they want more. Anyways i will submit more.

i did not use any bonus

all my winnings are from around a 7-10k deposit that i played multiple games and roulette to reach 50k

your assistance in this would be kindly appreciated

Kindest Regards

Abdul ***

Please see attached

Response

list of send docs , rocketpot came back and said they need more documentation - all 3 forms state my address dob name and confirmation of who i am .

All 3 are accepted proofs of KYC worldwide

i am currently in the process of getting my bank statement etc so i can also send that.

i feel this has been elongated with no reason and with no justification from Rocketpot for why they require further ID or what part of the KYC was rejected and needs re submitting

as you can see per the email attached in the previous post there is no explanation of why

just that more documentation.

Also as information as where my deposits came from - my phantom wallet which i made 7k from £100 on a coin called stink coin

which i then deposited

have all proof if needed

Hi,

i have now sent them 9 proofs of ID

ADHAR

PAN CARD

TAX CARD

POLICE REPORT

CERTIFICATES

STATEMENT

FAMILY HISTORY REPORT

SHARAM CARD

as they asked for more documents

also anyone asking questions on discord is getting muted.

there is a similar post open by someone who is in the same situation

Hi Casino Guru

FYI update.

still no progress though. Other customers in same situation proof available

regards

Hi Guru,

after supplying all my docs - they said they will just refund my deposit due tome breaking some t&c and not affecting my docs…

this make no sense to me as i supply everything required and did nothing wrong.

Dear Moses212,

thanks for the continuous updates.

Has the casino specified which t&c were broken in your situation?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Moses212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi i will send all email to you,

currently casino say they will only pay my deposit.. even after i supply many evidence

Thanks for your patience.

I checked the communication you sent me, however, I didn't see the casino agreeing with a refund, nor the casino specifying any broken rules or justifications for confiscation of your winnings. Could you please share the communication from the casino where this is mentioned?

Send the information to my email at tomas@casino.guru

Moses212,

The casino representative contacted me outside of this thread and indicated the refund had already been paid to you. Could you please comment on the situation?

Dear Moses212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.