Rocketpot Casino - プレイヤーの撤退が遅れています。

Hello, i made on deposit on Rocketpot 300 TRX on 2023 and i no play, now i play i make X3 my Deposit amount and i play Roulette Live, i request a withdraw but not processing nothing, i ask on chat here no have live chat and respond to me we need to check accounts i still waiting!

I see and other problems with this website not seriosly!

Dear djevairmk,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your funds?
• Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Tomas!

1. No i never send documents because no ask from me any documents
2. Just say to me to checking because first withdraw
3. I no have idea but i see and on Chat and on Reviews have and other clients this problem!
4. Yes the withdraw Still Pending not Canceled nothing!

I made deposit with TRX here 300 TRX on 2023 and i no play now i play X3 my deposit amount i play roulette and i have on my balance 375 TRX i request withdraw.

Live Chat is very very bad no respond now no have any time where is online where work, i contact and on Discord not respond but on Discord i see more who ask for withdraw have problems!

I upload Screenshots but from Computer not show the gameplay history only from Phone when i login can see history of game!

I receive money thanks!

Dear djevairmk,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas Biscuit 

Casino.Guru