Rollbit Casino - アカウント開示要求により、プレイヤーの引き出しが遅れています。

Good evening, I started playing on Rollbit for a while and even won. At first, they processed withdrawals without issue. However, now they want me to disclose "all" my accounts. But I only have this one account. Until then, they are refusing to approve further withdrawals and have ceased communication. I have stated multiple times that I only have this account, yet they still demand "all" accounts. I find this extremely unprofessional. Can you help me with this issue?

Guten Abend ich habe eine weile bei Rollbit angefangen zu spielen und auch gewonnen. Zum Anfang hatten sie auch noch ausgezahlt. Nun aber wollen sie das ich "alle" meine Accounts mitteile. Dabei habe ich nur diesen einen Account. Solange wollen sie keine weiteren Auszahlungen genehmigen und haben dann auch die Konservation eingestellt. Dabei hatte ich schon mehrmals mitgeteilit das ich nur diesen Account habe, dennoch wollen sie davon wollen sie "alle" Accounts. Halte ich für äußerst unseriös. Können sie mir da helfen ?

Dear guentherko67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino accused you of opening multiple accounts?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina