Rollbit Casino - プレイヤーの賞金は没収されました。

They have robbed me for 7500USD.

I deposited and bet on major tennis match it was a parlay from, won the bet.

I did all the levels of KYC and they were all accepted but they are claiming that I am not submitting a correct source of funds which makes no sense at all. They are even giving me deadlines such as 1p business days to submit a correct source of funds or they will consider the matter closed. Like WTF. It was a crypto Deposit vis SOLANA

Dear sizeisnotsize,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that the casino blocked your account due to the failed verification?
• Did the casino offer guidance on which source of funds documents are accepted?
• Could you please specify which source of funds documents you submitted to the casino?
• Could you please share your communication with the casino related to the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I rather keep it confidential and not for the public to see. Is there somewhere I can email you privately and i pay some sort of % when funds are recovered?

I can email tomas@casino.guru to further discuss.

Thanks for your help I appreciate it a lot

Thanks for your reply. You can email me the details to my address at tomas@casino.guru

I'll wait for your reply.

Dear sizeisnotsize,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear sizeisnotsize,

despite assurances from the player communicated via email, no documentation for review was sent. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

If you find the time to send the information, we'll review it and consider reopening the complaint for further assistance. The complaint will be closed in the meantime under 'insufficient evidence from the player' status.