Rollbit Casino - 選手の退会が遅れました。

I applied for withdrawal of $30000 on February 17, 2023.

However, it is still not withdrawn.

Even if I inquire, he only says that he is checking with the provider and there is no update.

KYC verification is completed before withdrawal.

please help me

Dear masato6613,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina.

Thank you for reply.

I have had two successful withdrawals.

I deposited $50,000 in total and was able to withdraw up to $40,000 smoothly.

But this time, they won't let me withdraw the plus amount.

There are no active bonuses

Withdrawal request is pending.

I have attached a screenshot showing the request status and the number of withdrawals.

No matter how many times I inquired, Rollbit only said, "We are checking with the provider and there is no update."

Thank you for your reply, masato6613. Could you please advise when exactly you made your last successful withdrawal and how many days did it take to be processed?

Did you use the same withdrawal method in the past?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi Kristina.

Thank you for reply.

The last withdrawal date is February 14,2023.

It took a few hours, im sure.

Withdrawals and deposits, only cryptocurrencies

I have never used any other method.

All chats are attached in two parts.

Thank you.

Thats all

Thank you very much, masato6613, for your cooperation. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear masato6613,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of Rollbit Casino to join the conversation and participate in the investigation of the case. Could you please explain why is the player's withdrawal request being processed for so long?

Hey there,

Provider review came back positive and the withdrawal went out.

Thanks,

Rollbit Admin Team

Dear Rollbit Casino Representative, thank you for your answer.

Dear masato6613, please let us know here when you receive your winnings.

Hi velonika.

Withdrawal successfully. Thank you very much.

I would like to additionally withdraw the remaining 44160$, but I am unable to withdraw due to this error.

The balance is 44162$.

Can you help me too?

I was able to apply for withdrawal.

Will you support me until this withdrawal is completed?

I was able to withdraw everything.

I appreciate it very much.

thank you.

Dear masato6613,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Veronika

Casino.Guru