Rollblock Casino - プレイヤーの撤退が遅れています。

This casino is a big scam they're a bunch of liars they make it impossible for you withdrawal it's a giant honey pot I don't know how they're even operating they shouldn't be allowed to operate they should be shut down cuz they're scammers and Liars I've been trying to deal with them for 4 days now about it withdrawal and they keep saying it gets rejected by their system and they're full of shit A bunch of God damn Liars

Dear Tmazzeo95,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

It's been fully verified and they said that they approved it but it still says it's rejected in their system but now the problem I have is I go to withdraw something and I put the address in and when you click on it it erases the address or it just doesn't do anything like they purposely bugs their own system

Thanks for your email and reply.

Could you please share screenshots or a short video of the problem?

Have you contacted the casino regarding the issue? Could you please share your interaction with casino support? My email is tomas@casino.guru

Dear Tmazzeo95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have contacted and talked to them multiple times but they told me the same automated responses and they don't do anything to fix it it's like the most buggy app like a scam I don't know why nothing works to withdrawal

Thank you very much, Tmazzeo95, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Tmazzeo95,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Rollblock Casino's representatives to join this discussion and provide any available information to help resolve this issue.

As this is the first complaint we've received against Rollblock Casino, and there is no history of their cooperation with our Complaint Resolution Center, we currently don't have a direct contact with a representative. I've reached out to the casino through their official email address, but at this point, I cannot guarantee if they will respond. Rest assured, I will do my best to assist you in getting your funds withdrawn.

Thank you for your understanding and patience.

Best Regards,

Kubo

Hello everyone and thanks for opening this feed.

The user is not from Brazil, but from USA, therefore we had to close the account, since our licence and T&C do not allow users from USA on the platform. Since the account had to be closed, we wanted of course to pay out previously deposited amount back on user's crypto account, so we advised him to make the withdrawal request.

During the making of withdrawal request, there were a few technical issues (once the wrongly inserted crypto address by the user, once there was a tech issue from our side too), but however, afterwards, it was all solved and user managed to make the withdrawal request that was paid out and now results completed in our system.

We would like to receive a confirm that everything is alright now in order for this case to be closed.

Best regards,

RollBlock Casino Team

Dear Rollblock Casino,

Thank you for your attention to this matter and for providing clarification.

Dear Tmazzeo95,

Could you please confirm whether you have successfully withdrawn your deposited amount?

Dear Tmazzeo95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Kubo