Rolling Slots Casino - プレイヤーの入金が消えてしまいました。

Hello,

Since Sunday, my deposit has gone missing. I asked the chat support, and they referred me to customer service via email. However, they are unable to assist me either. The money was directly withdrawn from my bank on Sunday. Could you possibly help me?

Thank you in advance.

Hallo

seit Sonntag ist meine Einzahlung verschwunden. Habe den Chat gefragt und der verwies mich an den Kundenservice via Mail. Auch aber der kann mir nicht helfen. Geld wurde am Sonntag direkt von meiner Bank abgebucht. Könntet ihr mir vielleicht helfen ?

Vielen Dank im voraus

Dear palaondini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello Thomas,

I understand, thanks anyway. I guess I can't do much then. I don't think it would be a good idea to ask my bank why my money didn't arrive at the illegal casino.

I'll let you know if it still appears

Best regards�

Hallo Thomas,

verstehe trotzdem Danke. Ich schätze dann kann ich nicht viel zu, Wäre glaube nicht so gut meine Bank zu fragen warum mein Geld nicht im illegalen Casino angekommen ist �

Ich meld mich fall es doch noch auftaucht

Liebe Grüsse�

Hello,

It's me again. I wrote to the payment provider and they said that the money was forwarded to the casino on October 6th. The casino denies this. They reportedly notified the finance department several times but they say the money never arrived.

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Sat, 12.10.2024 09:18

Hello Carmen,

Our job is to execute your order promptly via Mandato Direct Transfer on a website of your choice.

This was done by our payment system on 06-10-2024 (see screen), the amount is in the bank of the website operator.

We are sorry that we cannot help you here and ask you to contact the support of the casino / website operator directly.

Hallo,

ich bins nochmal. Ich habe den Zahlungsübermittler angeschrieben und sie sagten das das Geld zum Casino schon direkt am 6.10 weiter geleitet wurde. Das Casino leugnet das . Mehrfach haben sie angeblich die Finanzabteilung Bescheid gegeben aber sie sagen das Geld ist nicht angekommen .

support@mandatodirecttransfer.com

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Sa, 12.10.2024 09:18

Hallo Carmen,

unsere Aufgabe besteht darin, ihren Auftrag ausgelöst über Mandato Direct Transfer, auf einer Webseite ihrer Wahl, zeitnah durchzuführen.

Dies ist von unserem Payment-System am 06-10-2024 durchgeführt worden (siehe screen), der Betrag befindet sich bei der Bank des Webseitenbetreibers.

Es tut uns leid Ihnen hier nicht behilflich sein zu können und bitten Sie sich direkt mit dem Support des Casinos / Webseitenbetreibers in Verbindung zu setzen.

I fully understand your frustration, palaondini. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear palaondini,

We received a message from the casino your deposit has been already received.

• Could you please confirm the reception of your funds?
• If there is anything else we might assist you with please let me know.

I'll await your reply.

Dear palaondini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.