Rolling Slots Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I have won a large amount on this casino. I have sent multiple emails with the documents to verify my account and no one is getting back to me. They say they have live chat support 24/7 but it doesn’t give me the option to speak to someone. I think I am being scammed from this casino with my winnings and it is horrible and so disappointing. I won’t get my withdrawal. Save your money. It’s a waste playing at this casino.

Dear gssqxsn8tb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have sent all the appropriate documents for my verification. But keep getting emailed saying I need more proof. I sent all the banking info that was asked on one piece of paper. Again all the information has been emailed to the "financial department". There isn’t a reason my account can’t be verified. Just putting off me getting my LARGE amount of winnings.

Thank you very much for your reply, gssqxsn8tb. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear gssqxsn8tb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.