Rollino Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I won some money playing, not with bonus money, and I've been waiting for days for the casino to pay me, but they haven't. They say they need documentation for verification, but they don't tell me what type of documentation is needed.

I've been communicating through this email with the documentation they need to send, but I'm not receiving anything in return. I also have the account verified and I don't know what the problem is, as they never pay with what I already played there.

Que gane un dinero que jugué y no con dinero de bonus y llevo unos días para que el casino me pague y no lo paga me dices que necesita documentación para verificación pero no me dices qué tipo de documentación necesitas

llevo cobrando este e-mail con la documentación que necesitas para enviar e no me mandas nadie y también tengo la cuenta verificada y no sé cuál es problema que él nunca paga con lo ya jugué ayi

Dear Thata2507,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you submitted to the casino since you requested the withdrawal?
• Could you please share with me the communication between you and casino support regarding the issue?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas