The player from Canada, who had had issues with the casino blocking her account and confiscating $4,500 in winnings due to alleged terms and conditions violation, confirmed that she had received all her winnings. The casino had blocked her from playing any games, but she had expressed relief that the issue was over. We, the Complaints Team, had appreciated the casino's fair approach and their efforts to ensure the winnings were paid out as quickly as possible. We had then marked this complaint as 'resolved'.
カナダのプレイヤーは、利用規約違反の疑いでカジノからアカウントをブロックされ、賞金 4,500 ドルを没収された問題を抱えていましたが、賞金を全額受け取ったことを確認しました。カジノは彼女のゲームプレイをブロックしましたが、彼女は問題が解決したことに安堵の意を表しました。私たち苦情チームは、カジノの公正な対応と、賞金ができるだけ早く支払われるように努力したことに感謝しました。その後、この苦情を「解決済み」としてマークしました。
自動翻訳: