Roobet Casino - プレイヤーがデポジットで問題を経験しています。

I withdrew .03526519 of ETH from Binance to Roobet. However I sent it through BEP20. I have texted support and they say they cant do anything and i asked for the private key so I can retrieve the funds however they wont do any thing still.

Hello Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much for your email, Peter. We discussed this case with our team and we have come to a conclusion that, unfortunately, there is nothing we can do for you in this case. I understand this situation must be very frustrating for you, however, unlike the credit card payment system, the cryptocurrency system is so extensive and complicated, that issues like this can easily occur. Sadly, once you send the transaction incorrectly, there is usually no way back. I hope you understand we cannot punish casinos for something that is not their mistake. The only thing I can do for you is to recommend being more careful next time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint due to its nature. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.