Roobet Casino - プレイヤーのアカウントがブロックされました。

Roobet not willing to allow me to withdraw my winnings. Account blocked and no communication for 7 months - username rosssssss

Dear rosssssss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Mainly blackjack and slots, its been months now

I only recently found about this site and thought you could help

No bonus all cash deposits

Hey rosssssss and Petronela,

We have taken a look at the way this account was handled and it does not align with our processes.

The account will not be unlocked, but we are happy to return any funds on the account. There are exactly $224.94 on the account that we are happy to return. Please provide us with a BTC address for us to send the funds to.

Thank you!

Any update on when the crypto will be sent?

I have still not heard from you since providing the address

Thank you very much, Roobet Casino Team, for your assistance.

Dear rosssssss,

Please allow a few working days for the payment to be processed and to reach your account. Looking forward to hear from you about any further developments.

Received

thanks

resolved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rosssssss, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru