Roobet Casino - プレイヤーのアカウントはブロックされています。

Hello, after depositing 1050$ at Roobet Casino, they locked my account for no reason's. I tried to contact them on email, but they dont respond.

Dear Dario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you completed the account verification successfully?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, I didn't played anything, because I was blocked just after the deposit. Also I only verified my email, but I wanted to verify other things after the deposit.

Best regards.

Thank you very much, Dario, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

OK, thank you.

Hello Dario,

I looked at your complaint and will do my best to help you. I would like to invite Roobet Casino into this conversation. Casino, can you please specify why did you block player's account?

Dear Roobet & Casinoguru, there was a misunderstanding, I was wrong.

Sorry you spent your time on me.

Best regards.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.