Roobet Casino - プレイヤーのアカウントはブロックされています。

Its been a few days since they locked my acc

since then i have been continuosly contacting them

its been almost a week but no response from them

i had more than 600 referrals out there and my account was created on april 2021 i guess

from the beginning i had no problem with my acc

all the deposit and withdrawal went smoothly and recently when my referrals started to play high $ ,,they locked my acc saying i broke their rules

i request roobet casino to unlock my account

i will never break any rules and regulation intentionally 

if there is any problem i might might be a system error or mistake from my end 

i again request roobet to unlock my acc and let me have my affilate earning

if you think i have done any mistake let me know and give me a chance

i will try my best to abide by the rules

Dear abdul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that those "600 referrals" are related to the affiliate program of the casino?

Do you have a regular player account as well?

Best regards,

Kristina

hello

first of all thanks a lot for responding to my request

its like more than 600 people have signed up under my refferal link

and of that ther are 300 depositer

and

i do not play much out there

and after my acc locked i created a new acc to contact live support and also told them that my acc was locked (peterbently563)

and i made this new acc to contact you guys

and i am from bangladesh

not italy

can you change that

hello

you there?

sorry for repeatdly asking but its urgent

First of all, I would like to point out that this is a complaint thread and we are not available 24/7 like a live chat. Secondly, I apologize, but we do not solve affiliate-related issues. We are an independent online casinos database that acts as a mediator resolving disputes between players and casinos and we don't have enough insight to take on this kind of issue. 

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.