Roobet Casino - プレイヤーのアカウントはブロックされています。

My account was locked for no apparent reason right after i deposited $3000. Which is crazy because i was going to spend it all that night. I did nothing wrong at all and only ever had one account. As soon as the money was deposited into the account boom locked which is just unfair and scam like.

Dear FrankyBTW,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you been prompted to submit personal documents for account verification?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good morning

no I did not get asked for any information. The account got blocked right away. Also I didn’t get prompted to show any information. Which is crazy because I emailed all of the support emails and they haven’t gotten back to me. Also $3000 is a good chunk of money that has been taking away

Thank you very much, FrankyBTW, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello FrankyBTW!

I will take care of your complaint from now on and I'd also like to invite representatives of Roobet Casino into this complaint in order to help us resolve the issue.

Dear Roobet Casino representatives,

Could you please explain the situation in a greater detail, please?

This customer was found to be accessing our site from a territory restricted by our ToS - as a result their account was locked and their deposit they are referring to was returned to them. I sent the link and a photo of the email conversation between us and the customer in question. This should be fully resolved.

Yes everything worked out great they responded and helped me out

Hello FrankyBTW!

Do I understand correctly that your issue can be considered as resolved?

This is apparently waiting for our reply - we have nothing to add at this time. Should be all set.

Yes resolved

Dear FrankyBTW,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.