Roobet Casino - プレイヤーのアカウントはブロックされています。

I've been playling on Roobet for almost 2 years. I've got banned a few months ago, Roobet didn't provide any reasonable explanation about blockade on my account. I've been the top or the 2nd to top tier in wager rank and I've verified my documents and address a few days/weeks after creating the account, I've never abused any policy about withdraws, money loundering or affilates (I don't think I have a single affilate) and they locked my account and didn't allow me to withdraw my funds. I would like to know exactly why am I banned and I would like to withdraw my money.

Hello Suchytoboss,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Have you accumulated your funds with or without an active bonus, please?

Have you tried contacting the casino to ask for an explanation? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your email, Suchytoboss. I will keep the complaint opened, as you wish. Please, let me know as soon as you receive the refund. Thank you in advance.

Dear Suchytoboss,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.