Roobet Casino - プレイヤーのアカウントは閉鎖され、ボーナスは没収されました。

I have asked Roobet to lock my account, but they have denied me access to my account completely and voided the bonuses I was supposed to receive.

I told them that i would like to receive the bonuses at least, they denied it either.

Dear daimaou1116,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account, especially when you requested it.

If the casino has not withheld any real money balance, I’m afraid, there’s not much we can do for you. 

My only advice is to use all expected bonuses before requesting account closure next time.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear daimaou1116,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.