Roobet Casino - プレイヤーの入金はまだ入金されていません。

amount has been debited from my bank account its still not credited and no response from the support

Dear kemidirahulk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They will need to investigate, but please bear in mind that this is a lengthy process, typically taking around a month. In these cases, the casino's hands are tied. Meanwhile, I would strongly recommend refraining from depositing any more funds until the issue is resolved.

If the money was lost during the transaction, it will take some time before it is credited to your casino account. To help us investigate this issue, could you please answer a few questions?

1. Was this your first deposit with this casino?
2. Did you receive any confirmation from the casino that your deposit was received, or was there any issue with processing your payment?
3. Have you already contacted your payment provider, and if so, what was their response so far?

Additionally, could you kindly forward your payment receipt and any other relevant information to petronela.k@casino.guru for further investigation?

I hope we will be able to help you to resolve this issue.

Thank you in advance for your reply.

Best regards,

Petronela

Dear kemidirahulk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.