Roobet Casino - プレイヤーの引き出しがカジノによって遅れています。

I am writing to formally lodge a complaint against Roobet regarding a significant issue with my account and funds amounting to INR 356,000.

I Joined recently and today i made a lot of profit from my intial 100k deposit and as soon as i made money ROOBET texted and blocked my fiat deposit and withdrawals. Asking to verify with selfie and deposit proof.

They are not replying back or updating on the matter and i feel they wont pay me my money.

Can you help in this ?

Dear NILESHNJ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you provided the requested information to the casino?

Did you play casino games or bet on sports?

Did you use payment methods registered in your name?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear NILESHNJ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.