Roobet Casino - プレイヤーの返金が遅れています。

Hello,

My roobet account was locked months ago with funds in it. I understand it was blocked for using a vpn but after many months and emails I have not heard a word about withdrawing my money from their website. That is all I want done then my account can be closed permanently. If roobet needs an up to date email or anything for the payout I will be quick to respond with it.

Thank You

Dear iampablo3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been successfully verified in the past? Was your active balance, at the time of account closure, deposited funds only or accumulated winnings? Have you been specifically promised to receive a refund?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account had been verified via email and all money in the account was from a deposit not bonus money.

Do I understand correctly that your account has been blocked with your winnings from real money (no bonus) inside? Have you been specifically promised that you will receive those funds? Were they not cancelled after the accusation of using the VPN?

Could you please forward any relevant communication to petronela.k@casino.guru? Thank you very much in advance.

Dear iampablo3,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.