Roobet Casino - プレーヤーが払い戻しを受けるのに苦労しています。

Hi, so i thought i would try roobet out again after a long time of not playing there again last night, I sent the deposit through and got the first notification and as soon as that came through my account got locked and I messaged support, They said it was an error and they emailed the proper team for it.

I then get an email this morning from the Roobet Compliance team saying that im accessing the website from a Unregulated Country, I asked for my money back as i didnt even get to play there or anything, They waited for me to deposit and stole my money and won't send it back at all? Is there anything i can do about this? I have screenshots of everything if needed

(I cant submit screenshots through the files but only Gyazo's)

Here's the email they sent me: https://gyazo.com/38f9f381bfda0317cda4442a51d50d17

Dear mrpastgames,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your blocked account? Could you please advise if your account has been successfully verified in the past?

If there's any supporting evidence or further communication you can forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I haven’t played with any of the funds as they banned it as soon as they got the money so I didn’t get a chance to do anything

Thank you very much, mrpastgames, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear mrpastgames,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite the representatives of Roobet Casino to join this conversation.

Dear casino team,

Since mrpastgames funded their gaming account prior to it being blocked by the casino, could you please advise on the steps that need to be taken to refund the remaining balance on the account?

Thank you, Roobet Casino team, for your input, and for your understanding. We’re glad to hear there’s been progress.

Dear mrpastgames,

Could you please confirm you’ve successfully received your deposit back?

Dear mrpastgames,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from mrpastgames, we are forced to reject this complaint.

Thank you to Roobet Casino team for their cooperation.

The player can reopen this complaint anytime.