Rooli Casino - プレイヤーの引き出しが遅れています。

Hello, my withdrawals are either being canceled or not processed at all. The support team isn't helping and just keeps putting me off. Emails are not being answered either. Everything was going so well and now it's all falling apart. If I can make deposits, I should be able to make withdrawals too. I don't know what else to do.

Hallo, entweder werden meine Auszahlungen Storniert oder nicht ausgezahlt. Der Support hilft auch nicht und vertröstet mich nur. Auf Emails wird auch nicht geantwortet. Es klappte so gut und jetzt geht das von vorne los. Wenn ich einzahlen kann möchte ich auch auszahlen können. Ich komme nicht weiter. 

Dear Michi1540099,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Are there any pending withdrawals currently active on your player's account?
• Could you please share your communication with the casino and a screenshot of your recent withdrawal history? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Message from the player:

Hello, it has just been resolved, Cadino has just transferred the money.

Thank you.

L g Michaela ****

Message from the player:

Hallo, es hat sich gerade erledigt, das Cadino hat das Geld gerade überwiesen.

Ich Danke Ihnen.

L g Michaela ****

Dear Michi1540099,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru