Royal Ace Casino - KYCの問題により、プレーヤーの引き出しが遅れています。

Even if you submit your driver's license for KYC

The driver's license does not have Latin characters, so it cannot be recognized.

It's not possible, so it won't go through.

Even using my My Number card didn't work.

What should I do?

KYCの為に運転免許証を送信しても

運転免許証がラテン文字がないから認識

できないとの事で通らないです。

マイナンバーカードをしてもダメでした。

どーすれば良いですか？

Dear donto15444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing money from the casino.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Have you received any error messages or notifications from the casino regarding your document submission?
• What attempts have you made to resolve this issue so far?
• Could you clarify what issues you experienced when providing your My Number card?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina