Royal Reels Casino - プレイヤーの撤退が遅れています。

I withdrew my winnings which took over a month for royal reels to process, once processed the money hasn't turned up in my bank account and it's been 12 days, messaged and supplied a bank statement pdf for the company to see that the money hasn't come through and have been told to be patient while royal reels investigates the mater.

Dear Dazedamused,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

I requested the withdrawal on the 22/01 which was processed on the 15/02, and I have made successful withdrawals before

Thank you for your reply, Dazedamused. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Last withdrawl was the 26/12/24 this was by bank transfer to the same bank account as my last withdrawl, this took 2 to 3 days to process.

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Dazedamused,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.