Royal Reels Casino - 選手の退場が遅れています。

im having withdrawal problems with them. They meant to be 24 hours withdrawal. And i requested withdrawal on thursday 11/01/24 and still havent recieved it and its 16/01/24. Their live chat ks useless and its really frustrating trying to get them to pay

Hello michaeljay0201,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Reels Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Actually im from australia not new zealand, yes my account is verified and it was with real money. I spoke to them last night and they said 3-5 business days. But thats not good enough the only reason i play with them is because their withdrawals usually take 6 hours max. I have bills to pay and im broke. They have always paid within 6 hours even if it was weekend. But now all of a sudden they have delayed since the 11/01/24

It says completed but no money in my bank account ?

All good i recieved the money

Case resolved

Dear michaeljay0201,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru