RTbet Casino - プレイヤーのアカウントは閉鎖され、賞金はブロックされます。

I had a pending bet at this casino. I told the casino i would like to close my account. Now that the vet has won and there is money in my account they won’t let me reopen to withdraw the money.

Please help

Dear Arg513,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RTbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise under what circumstances you closed your account?
• What was the reason for closing your account? 
• How much were your ongoing bets at the moment your account was closed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Arg513,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.