RTbet Casino - プレイヤーの撤退が繰り返しキャンセルされました。

Please, I have submitted a withdrawal request for 300 euros, and they keep canceling it.

πανακαλώ έχω κάνει αίτημα ανάληψης 300 ευρώ και δεν μου επιτρέπουν μου την ακυρωνουν

Dear doudopoulosioannis,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal currently pending in your casino account?

Looking forward to hearing from you.

Best regards,

Tomas

They told me yesterday that they are still checking it and that in 3 working days the money will come in, I'm waiting to see

Μου είπαν εχθές ότι το ελέγχουν ακόμα κ ότι σε 3 εργάσιμες ημέρες θα μπουν τα χρήματα περιμένω ν δω

Please keep me informed about any further developments. If the issue persists please let me know about the details surrounding your player account and withdrawal request I asked about in my previous post.

I'm looking forward to your reply.

Dear doudopoulosioannis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You are laughable

Είστε για γέλια

I am sorry but I didn't understand your previous comment.

Could you please provide more details regarding the status of your withdrawal and forward any relevant communication with the casino to my email at tomas@casino.guru?

I'll wait for your reply.

Dear doudopoulosioannis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.