RTbet Casino - プレイヤーの撤退が遅れています。

On August 28, 2024, I requested a withdrawal of 500 Euros. According to the terms, the withdrawal should take a maximum of 5 business days. In the live chat, they are just stalling and telling me to wait.

Am 28.08.24 habe ich Auszahlung von 500 Euro beantragt, laut Bedingungen dauert Auszahlung maximal 5 Werktage. Im Livechat werde ich nur hingehalten und ich soll abwarten..

Dear dieterpete84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, thank you for the answer. I have no problem waiting 14 days, but they wrote to me in their live support chat 4 days ago that the payout was in the final stages of processing and yet the status is unchanged. According to their website, verification is not necessary for me, I think because I deposited via direct bank transfer, so that is not the problem.

But OK, I'll wait a few more days.

Hallo, danke für die Antwort. Ich habe kein Problem damit 14 Tage zu warten, nur hat man mir in deren Support-Live-Chat bereits vor 4 Tagen geschrieben, dass sich die Auszahlung in der Endphase der Bearbeitung befindet und trotzdem ist der Status unverändert. Eine Verifizierung ist laut deren Seite nicht nötig bei mir, ich denke weil ich durch direkten Banktransfer eingezahlt habe, das ist also nicht das Problem.

Aber OK ich werde nochmal ein paar Tage warten.

Hello, the amount has finally been paid out after 11 days.

Hallo, der Betrag ist jetzt nach 11 Tagen endlich ausgezahlt worden.

Dear dieterpete84,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru