RTbet Casino - プレイヤーの撤退が遅れています。

A SCAM.. I put a bet on a have been waiting for weeks for my winnings withdrawal to be processed. I have spoken to live chat on numerous occasions and they keep saying there is a backlog and we apologise for the delay without give a proper excuse as to why they aren't paying out. They keep telling me my money will be with me "soon". Please avoid this bookmakers at all costs

Dear seanmcconigleygti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• When did you request the withdrawal?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share your communication with the casino regarding the unprocessed withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear seanmcconigleygti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear seanmcconigleygti, do you have any updates regarding the withdrawal?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.