Ruby Slots Casino - プレイヤーの撤退が遅れています。

Claim to have 24/7 support but have yet to receive a response to my email about a requested withdrawal. Their FAQ states withdraw within minutes. Sent them money to verify my account, not pleased.

Dear mfederico117,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Ruby Slots Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise when exactly you made your withdrawal request?

Could you kindly confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear mfederico117,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.