Ruby Slots Casino - 選手の退会が遅れました。

I’ve had one of the worst experiences cashing out with ruby slots the first time my 400 dollar withdraw was denied becuase i added money with my free bonus. So I decided no more bonuses now I’ve been waiting for almost a month for my 300 dollar withdraw always getting the same answer check back next week. And I’ve already been approved my withdraw

Dear bobbyfisherprice76,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear bobbyfisherprice76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.