Ruby Slots Casino - 選手の退会が遅れました。

I have a screenshot of all the activity that they said is in my transaction manager withdrawal approval thing is I don’t know what’s going on they keep it was approved on the 26th so my transaction history says but I still haven’t seen a penny of it

Dear aspicer1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only? Have you accumulated your winnings with or without an active bonus, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes I’ve been verified and have previously received a payment that went smoothly but this time they keep telling me due to the number of withdraw requests I have to be patient and wait longer. But now they won’t even respond to me

I understand. Could you please advise if you accumulated your winnings with or without an active bonus and which payment method you have opted for?

Dear aspicer1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.