Ruby Vegas Casino - プレイヤーの確認が遅れています。

I've been put off for over 1.5 weeks, with verification that supposedly takes 48 hours and since last week I've requested 2 withdrawals, according to the casino this also takes 48 hours but I already requested the withdrawal last week. You are always put off by email that the finance department takes so long even though I am fully verified.

Seit über 1,5 Wochen werde ich vertröstet, mit Verifizierung die angeblich 48 Stunden dauert und seit letzter Woche habe ich 2 Auszahlungen beantragt, laut Casino dauert dies auch 48 stunden habe aber schon letzte Woche die Auszahlung beantragt. Per Mail wird man immer wieder vertröstet das die Finanzabteilung so lange braucht obwohl ich komplett verifiziert bin.

Hello Timo85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ruby Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I've been waiting for both payments since September 13, 2022, although everything has already been verified

Seit 13.09.2022 warte ich auf beide Auszahlung obwohl schon alles verifiziert ist

Hello Timo85,

Please be sure to give the casino at least an additional week as it usually takes 2 weeks to fully process a withdrawal. Meanwhile, keep us updated.

Casino has now sent an email saying it will take between 3 and 7 days to appear in the account

Casino hat jetzt eine E-Mail geschickt, das es zwischen 3 und 7 Tage dauert bis es auf dem Konto ist

Hello Timo85,

As the recommended time frame has passed, can you please update us? Did you receive the money?

Dear Timo85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.