SapphireBet Casino - プレイヤーの入金が遅れています。

It's been 10 days my deposit still lost somewhere with them i shared every detail regarding my deposit

Bank statement + transaction screenshot +bank email regarding my complaint

Bank confirmed me with transaction ID that funds successfully transferred to beneficiary but no one doing anything help me out

Dear kuldeepkhatri0072,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Everything is provided to them.even from my bank.i have received email that payment is successful which i shared with them but they are not doing anythng sersly worst experience hopefully money is lost with saphirebet pathetic platform

I fully understand your frustration, kuldeepkhatri0072. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 14 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

My Bank emailed me regarding that same transaction that its been successfully completed and beneficiary bank too confirmed the same that its successful but now they dnt even giving any kind of answer

For how.long I have to wait ? This is for sapphirebet as I have shared each and every minor detail regarding my deposit transaction but just receive same reply that specialist are working specialist are working and still NOTHING seriously pathetic service provider sapphirebet is m literally stuck with u guys atleast have courage and reply me.that I won't gt my deposit money never so I can understand how low u guys can get and I wll forget about u guys

Thanks for you patience

If there’s no development by 22/2/2025, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

As u say sir but they are not taking anythng professionally hope will gt my funds bfre 22/2/25

Dear kuldeepkhatri0072

Has your deposited amount been credited to your player's balance or returned to your bank account yet?

Please let me know.

Nothing received

Not in playing ID or in my account back

Shared my bank email nothing yet

Even u guys can't help.me.out

Thank you very much, kuldeepkhatri0072, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kuldeepkhatri0072,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite SapphireBet Casino representative to join this conversation.

Dear SapphireBet Casino, could you please provide more information about this case?

Looking forward to your reply.

Plz check what my bank has to.say about this

Dear kuldeepkhatri0072,

thank you for the message. Let's now await casino's reply.