Scorpion Casino - プレイヤーのアカウント閉鎖リクエストは複雑です。

I signed up for this casino before they changed their website link from (scorpion.casino) to now scorpioncasino1.vip and changed their support email address (no longer support@scorpion.casino) I was terrified when seeing this that they perhaps stole my ID/Passport if/when they asked for this to prove my age (I can't remember if they asked, I presume so). When i requested account closure they stated they would not close my account unless I emailed them a picture of my ID or Passport. How do I know my original KYC submission is safe? How Can I close my account without emailing my documents across to a new email now that their original support email no longer exists..

Hello WealthMaestro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scorpion Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if you requested your account to be closed or self-excluded?
• Was your account ever verified or did you send them any kind of documents so far?
• What is your dispute amount based on?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.