Seven Casino - プレイヤーの賞金は没収されました。

Back again with another complaint against seven casino.

so they force you into taking an unwanted bonus. There’s no visible option to decline the free bonus when depositing.

anyway I met the 5000 euro wager requirement for the funds to free from bonus. I managed to get my winnings up to 900 euros.

I’ve withdrew the funds and then triggered the kyc team to ask for all my documents.

they have now sent me an email and they have confiscated all of my winnings and have told me I’m not getting nothing. They do this all the time when you beat them at there own game.

I met all the wager requirements and now they have hit me with "The reasoning behind the confiscation of your winnings is that you’ve breached our terms of service in regards to point " 7.6. Gaming with active bonuses is restricted in the next slots". You've played the games "The Dog House Megaways, Book of Dead, Rainbow Riches, Cash Connection Sizzling Hot" and "Live Casino" games with a bonus balance.

We are terribly sorry for any inconvenience this may cause you."

no where during/after making a deposit with an active bonus (which I keep saying I didn’t want) I even asked for it to be removed before even playing any funds but what told if I do that my whole balance gets wiped, does it say that you can not play live slots or live casino with an active bonus.

I am well within my rights to this money. It was won fairly and I didn’t breach any rules breaks or conditions.

please get onto these bandits and help me resolve my case please

Dear 29pk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Seven Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly a reload bonus was activated on your account that you ended up playing through?
• Could you please share the link or a screenshot of the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I don’t have the screenshot.

so it was a bonus added when I made a deposit. No issue I wasn’t aware it happened. They then told me that it’s fine as long as I wager over €5000 euro with in 3 days.

I did that and then the money went from bonus money to money I could with draw. I tried to withdraw 900 and got an email back to say the funds are confiscated and they only gave me back 440 euros. You’re only allowed to play 3 games with that active bonus and playing any other game results in breaking the terms and conditions. Which is basically every single game on the site.

then I used that 440 euros to get it up to 1400 euros and tried to withdraw that money. That was denied because they are saying I can’t withdraw more than 1000 a day. It’s been nearly 5 days and I still don’t have my money. Even though I won another 1000 euros with the money they have given back as my initial deposit I’m still out of pocket my original 500 euros.

they keep making me to kyc. 3 times now I just want my money. It’s always an issue with this website

Thank you very much, 29pk, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Seven Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.