Seven Casino - 入金後、プレイヤーのアカウントがブロックされます。

Site says no UK players yet when I signed up they got an English woman to call me who offered me £20 credit so they were fully aware I was in the UK

she even confirmed that I could withdraw to my bank if I win!!!

now they are saying they are not aware who joins and the site is not open to UK players and are refusing to pay my deposits back. Because if I won I will not get it back. They shouldn’t have taken my money in the first place. Wasted £1,410 on this crap site

Dear Lynny16,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Seven Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. 

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. 

• Could you please advise how much currently is your withdrawable balance? 
• Could you please share with me your communication with the casino related to your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.